We have many newly won customers. We have numerous services which are developed being triggered by strategic reviews.
We adhere to budgeting process, we primarily do cost benefit analysis. We never exceed approved budget from clients. We strictly adhere to the project resources offered by the customer. We also propose optimizing the cost for our client.
We treat feedback as a gift and do customer satisfaction surveys.
Design of our Services
We strictly provide all the services covered in S.L>A backed up by OLA’S/N.C’s. We monitor SLA’S find weak spots, counter measures, regularly review till the agreed service levels are fulfilled and issue identified will be put in an improvement plan
We do very well planned capacity adjustments and follow exact forecast to monitor capacity
Resource availability structuring
We offer best services related to resource availability agreed in SLA’S & to OLA’S with lowest service interruptions
Business Continuity Planning
We identify shortcomings in the disaster events fill the gaps & disaster related risk for a suitable service continuity targets.
We prevent, test counter measures and identify short comings which are a service interruption or reduced availability.
100% contracts will be underpinned by UC’s. We conduct contract & customer review’s obliged to contractual condition.
We have best change advisory board & emergency change advisors taking care of RFUS, acceptance rate and meetings.
We have successfully rolled out major releases with successful project charters.
We adhere to actual vs planned, financial and personnel resources according to the project budget.
We 100% make sure that there are no project delays.
We segregate & divide releases into minor or major. We deploy in short duration from time of clearance. We automate release distribution,
testing and configuration management.
Highest pass rate in acceptance testing and identifying errors.
We develop U.T.C doc to identify defects then communicate to development team to fix it.
Number of incident attributable to new releases coming under service acceptance tests face 100% success customer’s sign off.
We verify frequency of CMS contents physically. We provide 100% CMS coverage.
We detect unauthorized changes automatically. We audit CMS to identify errors regularly.
Management of Incidents
Lowest repeated incidents, we resolve incidents remotely with lowest number of escalations.
Maintaining highest average initial response time as resolution mentioned in S.L.A.
We identify the problem, do root cause analysis and resolve problem.
We bench mark, maturity assessment, audit service evaluation, process evaluation and initiatives.
Relentless focus on customer service.