We have acquired new customers and provide services which are developed being triggered by strategic reviews. We adhere to budgeting process, primarily cost benefit analysis for our customers. We refrain from exceeding approved budget from clients. Strictly adhering to the project resources offered by the customer. We also propose optimizing the cost for our client and treat every feedback as a gift and do customer satisfaction surveys.
Following strict adherence in offering all the services covered in SLAs backed up by OLA’S/N.C’s, we also monitor SLA’S fine weak spots, apply counter measures and regularly review till the agreed service levels are fulfilled and issues are being identified thus placing in an improvement plan.
We do a thoroughly planned capacity adjustments and follow exact forecast to monitor capacity.
We offer best services related to resource availability agreed in SLA’S & to OLA’S with lowest service interruptions
We are fully committed to identify project gaps in the disaster events fill these gaps & disaster related risk for a suitable service continuity delivery.
We prevent, test counter measures and identify short comings which are a service interruption or reduced availability.
100% contracts will be underpinned by UC’s. We conduct contract & customer review’s obliged to contractual condition.
We have best change advisory board & emergency change advisors taking care of RFUS, acceptance rate and meetings.
We have successfully rolled out major releases with successful project charters. We adhere to actual vs planned, financial and personnel resources according to the project budget. We 100% make sure that there are no project delays.
We segregate & divide releases into minor or major. We deploy in short duration from time of clearance. We automate release distribution, testing and configuration management. Highest pass rate in acceptance testing and identifying errors. We develop U.T.C doc to identify defects then communicate to development team to fix it. Number of incident attributable to new releases coming under service acceptance tests face 100% success customer’s sign off. We verify frequency of CMS contents physically. We provide 100% CMS coverage. We detect unauthorized changes automatically. We audit CMS to identify errors regularly.
Lowest repeated incidents, we resolve incidents remotely with lowest number of escalations. Maintaining highest average initial response time as resolution mentioned in S.L.A.